TOPIC: Cannot log in, Error 101

Cannot log in, Error 101 7 months 3 weeks ago #2541

  • nkostaki1
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When trying to log into my PerfExpert Network account in order to acceess my saved car profile, I must have entered the password wrongly. I asked for a password reset, got the email with the reset link, reset my password. Tried to log in again, no success. I reset the password again (being very careful of the characters typed in) but again it won't log in. always Error 101. Deleted cache and app data in Android, same problem. Android 5.0.2 on Samsung Galaxy S6. Please help
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Cannot log in, Error 101 7 months 2 weeks ago #2543

  • DanGTZ
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What is your username? What is the exact error mentioned next to the "101" code?
The frequent mistake is to enter a wrong username : it's case sensitive. You can see what is your exact username on the password reset page.
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Cannot log in, Error 101 7 months 2 weeks ago #2549

  • nkostaki1
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Thank you DanGTZ. Finally I understood what happened, the correct username is pe123456 and everything is ok now. While testing, I created user rer12 which is no longer needed. You may delete it if you wish to unclutter the user database.

Thanks again for the support
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Cannot log in, Error 101 7 months 2 weeks ago #2550

  • DanGTZ
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Ok great!
Thank you!
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Cannot log in, Error 101 2 months 3 weeks ago #2660

  • conlin8
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I came across the same issue. Your posting helped me.
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Cannot log in, Error 101 2 months 3 weeks ago #2661

  • DanGTZ
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Hi, glad to see that!
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